Frequently Asked Questions
Frequently Asked Questions
Order Inquiries
Order Inquiries
Here are the 5 easy steps to place your order:
1
Log in to DF Delivers.
- If you don’t have an account, please register first. Use the same link above.
2
Add Items to Your Cart.
- Once logged in, browse our selection and add the desired items to your cart.
3
Proceed to Checkout.
Complete all necessary information, apply any voucher codes for additional savings, and include order notes for special requests.
4
Select Delivery or Pick-up.
- For delivery, choose one of the following options: a. Contact me regarding any concerns before delivery. b. Fulfill my order as best as possible and proceed with delivery as soon as possible.
- If you opt for pick-up, you will be notified when your order is ready at our Taguig warehouse.
5
Review and Confirm Your Order.
- Ensure your billing details and contact information are correct before finalizing your order.
Yes, you can still edit the cart contents and order quantities if your orders are still in the cart or on the checkout page. But if orders were already placed, please Contact Us and we will do our best to accommodate your request.
Yes, as long as you meet the 6:00 AM cut-off for order cancellations. Please understand that cancellations made after the said cut-off will NOT be allowed due to the perishable nature of our products.
For cancelled orders with online pre-payments, kindly refer to our Refund Policy.
Visit ‘Track My Order‘ to monitor the real-time location of your order.
You may send your questions or concerns through Contact Us and we will assist you the best that we can.
Delivery Inquiries
Delivery Inquiries
We deliver DAILY from 11:00 AM to 8:00 PM. You can check the available delivery time slots after adding items to your cart and before completing your order.
Please ensure that your contact number is correct and active so that we can send you SMS notifications about the ETA for your order. This will facilitate communication during the delivery process.
We currently deliver in the following areas
- Bacoor
- BGC
- Caloocan
- Las Piñas
- Mandaluyong
- Marikina
- Metro Manila
- Muntinlupa
- Rizal
- Valenzuela
| Metro Manila | |
| Cities | Zip Codes |
| Caloocan | 1400, 1401, 1402, 1403, 1404, 1405, 1406, 1407, 1408, 1409, 1410, 1411, 1412, 1413, 1414, 1415, 1416, 1417, 1418, 1419, 1420, 1421, 1422, 1423, 1424, 1425, 1426, 1427, 1428 |
| Las Piñas | 1740, 1741, 1742, 1743, 1744, 1745, 1746, 1747, 1748, 1749, 1750, 1751, 1752 |
| Makati | 1200, 1201, 1202, 1203, 1204, 1205, 1206, 1207, 1208, 1209, 1210, 1211, 1212, 1213, 1214, 1215, 1216, 1217, 1218, 1219, 1220, 1221, 1222, 1223, 1224, 1225, 1226, 1227, 1228, 1229, 1230, 1231, 1232, 1233, 1234, 1235 |
| Malabon | 1409, 1471, 1473, 1474, 1475, 1476, 1477, 1478, 1479 |
| Mandaluyong | 1551, 1552, 1553, 1554, 1555, 1556 |
| Manila | 1000, 1001, 1002, 1003, 1004, 1005, 1006, 1007, 1008, 1009, 1010, 1011, 1012, 1013, 1014, 1015, 1016, 1017, 1018 |
| Marikina | 1800, 1801, 1802, 1803, 1804, 1805, 1806, 1807, 1808, 1809, 1810, 1811, 1812 |
| Muntinlupa | 1770, 1771, 1772, 1773, 1774, 1775, 1776, 1777, 1778, 1779, 1780, 1781, 1782, 1783, 1784, 1785, 1786, 1787, 1788, 1789, 1790, 1791, 1792, 1793, 1794, 1795, 1796, 1797, 1798, 1799 |
| Parañaque | 1700, 1701, 1702, 1703, 1704, 1705, 1706, 1707, 1708, 1709, 1710, 1711, 1712, 1713, 1714, 1715, 1716, 1717, 1718, 1719, 1720 |
| Pasay | 1300, 1301, 1302, 1303, 1304, 1305, 1306, 1307, 1308, 1309 |
| Pasig | 1600, 1601, 1602, 1603, 1604, 1605, 1606, 1607, 1608, 1609, 1610, 1611, 1612 |
| Pateros | 1620, 1621 |
| Quezon City | 1100, 1101, 1102, 1103, 1104, 1105, 1106, 1107, 1108, 1109, 1110, 1111, 1112, 1113, 1114, 1115, 1116, 1117, 1118, 1119, 1120, 1121, 1122, 1123, 1124, 1125, 1126, 1127, 1128 |
| San Juan | 1500, 1502, 1503, 1504 |
| Taguig | 1630, 1631, 1632, 1633, 1634, 1636, 1637, 1638, 1639 |
| Taguig BGC | 1635 |
| Valenzuela | 550, 560, 1440, 1441, 1442, 1443, 1444, 1445, 1446, 1447, 1448, 1496 |
| Cavite | |
| Cities | Zip Codes |
| Bacoor | 4102 |
| Rizal | |
| Cities | Zip Codes |
| Angono | 1930 |
| Antipolo | 1870 |
| Baras | 1970 |
| Binangonan | 1940 |
| Cainta | 1900 |
| Cardona | 1950 |
| Jala-jala | 1990 |
| Morong | 1860 |
| Pililla | 1960 |
| Rodriguez | 1910 |
| San Mateo | 1850 |
| Tanay | 1980 |
| Taytay | 1920 |
| Teresa | 1880 |
For our Davao customers, you can find us at Robinsons Abreeza. Stay tuned for more locations as we plan to expand. Be sure to check and follow our Facebook page for the latest updates.
We strive to deliver your order within your selected timeslot. In case of a delay due to unforeseen or unavoidable circumstances, our Customer Support team will promptly contact you to provide an updated delivery time. If you have any other concerns, please don’t hesitate to Contact Us.
- If you’ve chosen cash on delivery and the reason for non-delivery is due to unsuccessful attempts to contact you on your scheduled delivery date, your order will be marked as ‘Undelivered.’ No additional delivery attempts will be made, and no refunds will be provided due to the perishable nature of our products.
- If you’ve paid online, we will make one additional attempt to deliver your items the following day. If this attempt is also unsuccessful, no refunds will be issued.
| Bacoor, Marikina, Muntinlupa, Rizal, Valenzuela | Minimum Spend |
| Free Shipping | ₱4,000+ |
| ₱50.00 | ₱3,500+ |
| ₱100.00 | ₱3,250+ |
| ₱250.00 | Less than ₱3,000 |
| BGC, Makati | Minimum Spend |
| Free Shipping | ₱1,750+ |
| ₱25.00 | ₱1,250+ |
| ₱75.00 | Less than ₱1,000 |
| Caloocan, Manila, Quezon City | Minimum Spend |
| Free Shipping | ₱3,000+ |
| ₱25.00 | ₱2,750+ |
| ₱75.00 | ₱2,500+ |
| ₱175.00 | Less than ₱2,250 |
| Las Piñas, San Juan | Minimum Spend |
| Free Shipping | ₱2,750+ |
| ₱19.00 | ₱2,500+ |
| ₱50.00 | ₱2,250+ |
| ₱125.00 | Less than ₱2,000 |
| Mandaluyong, Parañaque, Pasay, Pasig, Pateros | Minimum Spend |
| Free Shipping | ₱2,000+ |
| ₱12.50 | ₱1,750+ |
| ₱50.00 | ₱1,500+ |
| ₱112.50 | Less than ₱1,250 |
| Malabon | Minimum Spend |
| Free Shipping | ₱3,500+ |
| ₱25.00 | ₱3,250+ |
| ₱100.00 | ₱3,000+ |
| ₱225.00 | Less than ₱2,750 |
| Taguig | Minimum Spend |
| Free Shipping | ₱1,500+ |
| ₱12.50 | ₱1,250+ |
| ₱50.00 | Less than ₱1,000 |
Yes, you can pick up your order as long as you meet our 4:00 PM cut-off time. You may also arrange for your own courier to pick up your order from our warehouse at:
Lot 91-A Bagsakan Ave., FTI Complex, Western Bicutan, Taguig City.
Click the map for the exact location.
Payment Inquiries
Payment Inquiries
If you encounter any issues with your order, please contact us within 24 hours of receiving your items. We are committed to resolving any problems, provided they meet the following conditions:
- The incorrect produce was delivered.
- The produce is damaged or of poor quality.
For Excess Payments:
If you have made an excess payment, you have the following options:
- Place a New Order: Use the excess amount for another purchase.
- Credit for Future Purchases: Apply the excess amount to upcoming purchases.
- Request a Refund: Subject to the processing time of your bank or payment provider.
For Cancelled Orders:
Orders cancelled before our 6:00 AM cut-off time will automatically be refunded, subject to the processing time of your respective bank or payment provider.
We accept any of the following
Cash on Delivery(COD)
Debit or Credit cards
GCash via paymongo
PayMaya via paymongo (Coming Soon)
GrabPay via paymongo
